Discovery Benefits is the new administrator of FSA benefits for the Office of Group Benefits (OGB). Below are some frequently asked questions about Discovery Benefits and how to get information on your FSA account.
Will I receive an FSA debit card and can I get more than one?
A
Yes. You will receive a Discovery Benefits VISA card for use with your FSA. Contact Discovery Benefits at 1-866-451-3399 to request additional cards.
Q
I selected a General-Purpose FSA. What can I use that money for?
A
Funds in your General-Purpose FSA can be used to pay health plan deductibles and co-payments as well as dental, vision and other medical expenses.
Q
I selected a Limited-Purpose FSA. What can I use that money for?
A
Funds in your Limited-Purpose FSA can be used to pay for dental and vision expenses.
Q
Can I have both a General-Purpose FSA and a Limited-Purpose FSA?
A
No.
Q
Can I have a General-Purpose FSA with a Health Savings Account (HSA)?
A
No. However, you can have a Limited-Purpose FSA with your HSA.
Q
What is the maximum annual amount I am allowed to contribute to my FSA in 2015?
A
$2,550.00 is the maximum amount for both the General-Purpose and the Limited-Purpose FSA.
Q
How can I be reimbursed for out-of-pocket FSA expenses?
A
Visit www.discoverybenefits.com
and click on the “Guide to Filing Claims” link. You will also find a claim form to use for reimbursement under the “Reimbursement Request Form” link.
Q
Can I see my FSA account information online?
A
Yes. Visit www.discoverybenefits.com
and click on the “Login” link at the top of the page. You can also download their handy mobile app to your phone or tablet.
Q
If I have a question about my FSA, who should I contact?
A
Please call Discovery Benefits Customer Service at 1-866-451-3399.
Q
Is my health information in my FSA account protected by federal law?
A
Yes. All personal health information is protected under HIPAA.
Does my FSA balance roll over year to year? What happens to FSA funds not used by the end of the plan year?
A
FSA funds do not roll over. However, participants can use the FSA funds during the Grace Period (January 1 through March 15). Any funds not used after the Run-out period (March 16 through April 30) will be forfeited.
Q
Why am I receiving a new MySource card from DataPath?
A
Participants are receiving a new MySource card because their current card has expired. Participants who have a balance on their 2014 DataPath FSA account may use the new card to access their 2014 FSA monies until the end of the Grace Period. The Grace Period for 2014 funds is January 1, 2015 thru March 15, 2015. Participants should use their new DataPath FSA card until their 2014 FSA account reaches a zero balance or thru March 15, 2015.
Q
Who do I contact for FSA claim reimbursement issues for plan year 2014?
A
DataPath Administrative Services handles the FSA Administration for 2014 as follows:
GRACE Period for 2014 which is January 1, 2015 - March 15, 2015
Run-out Period for 2014 which is March 16, 2015 - April 29, 2015
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